I think Pimax is surviving from selling to new customers. I wonder how many users from the 5K and 8K era are still buying Pimax, Im guessing ones that dont mind tinkering. I just want to plug it in to my PC and go.
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Listening to the “seems to be huge amount” of faulty new headsets delivered recently, as explained in the video, I am worrying for PIMAX. Seems they really did not learn from the past. They mentioned to be down to 1% failure rate, maybe this is marketing figures only?
Together with the “console burn of investors money” and still constant quality issues, still questionable service, I am wondering how the expect to survive. The Microsoft deal and some other more or less big orders gessed, seem to be sufficient? So the enthusiasts are not reallly addressed? Very interesting.
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I wonder if Pimax will ever figure it out. I personally don’t think they will. If they don’t have customer service they won’t have return customers.
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For me, it looks more they struggle with resources in General. Quality both hardware and software requires additional manpower just for testing only. Delivery in time means production resources. They still fight, I like this very much. I want them to survive.
The Crystal has features for consumers, other Headsets miss out. That is really impressive. Still, until FoV not at least on 8KX level, meaning far better than 150° HFoV I dont´t care, because of lack of immersion.
Better to take a little loss on resolution instead put it into FoV and stretch it. THAT will improve immersion. But for Simmers and Snipers I can understand the Crystal approach, that IS a market share to take. Still, too much variants for a little company. Variant handling requires exponential additional resources with increasing amount of variants not only in parts and production but in sales and service AND software with it´s own dimension. I remain curious.
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Very much agreed. For this kind of product it needs more resources for quality checks. XR hmds would or should have a much greater to 100% quality checks.
Pimax also needs to invest in more Support personnel with more native language support. With ppl able to work from home can be workable for different tiers as an intake to elevate to another support level if intake not able to resolve.
From monitoring Reddit sub. They still seem to have a fair number of return consumers. This would be due to how well their XP was with the product & support(if was required). But yeah the tinkers as well; with this being more an enthusiast product often requires more of know how. Which can often be the case though with oc gaming in general at times.
This is why Meta’s Quest headsets do well as it is built more as a gaming console with ability to stream pcvr games with for many acceptable trade offs in visual quality. That and the exceptional low pricing.
Yes! They seem overwelmed. When Jaap was giving the interview about how customer support was handling it in a way that was not in the customers best interest, I had to ask myself, are they just overwhelmed to the point where they cant give every return/repair the attention it needs, or is it possibly just the Chinese business culture??
They have know for many years about this issue but still contuniue to fail.
I want them to succeed too.
If they want to continue with the same profit margin and have better service and QC, they may have to increase pricing, look at the XTAL, its very expensive but not only was the headset very reliable and played well with all the games I threw at it, I didnt have any issues with the 8K unit, just plugged it in and played and, the customer service was unbelievably good.
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Well unless it has changed the last time I was aware they had mainly 4 ppl in support. Then you have @JaapGrolleman and @calvinyau needing to assist with elevating the ticket to be resolved. The low resources to support us clearly an upper management level. We saw evidence of this when the US support was dissolved moving support back to China only. During that support time tickets were being resolved at much better efficiency.
Xtal & Varjo can easily charge more as they have very low volume targets. So pricing it at a consumer friendly price point they would likely have a lot of quality issues trying to push larger volumes. The lower yeild also allows for much better quality controls. However the low volume also means every defect shipped to a customer has a much higher impact on defect ppm. Vrgineers have been making widefov hmds even before the Xtal series they had 2 other 170° wide hmds. The first 2 were not steam compatible. Was only special use case.
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