Useful Info on Crystal

XR Hardware
6


Getting started Guide

OMG OMG I’ve just received my Pimax Crystal and “X” (fill in the blank)

Posted By TallyMouse on r/pimax

What??? It’s traveled all the way here from China and the batteries for the HMD and the controllers are not fully charged??? Whaaaa!?? Maybe I should charge them…

It the HMD just doesn’t turn on:

  1. Turn on your PC.
  2. Ensure that the switch on the top-righthand-side of the HMD is set to PC, and not AIO.
  3. Place the DP plug into a DP socket on your GPU
  4. Put the USB2 plug (the shorter one) into a powered USB2 hub. Ensure that the USB2 hub is actually plugged into a USB2 socket (preferred) or USB3 socket on your motherboard.
  5. Put the USB3 plug (the longer one) directly into a USB3 socket in the back of your motherboard.
  6. Place the HMD on the desk next to you, and hold down the power button and count to 6 or 7 seconds in your head.
  7. The blue LED on the battery will come on, you see light coming out of the lenses, the main HMD light will flash white 3 times, and then turn blue. About another 8-10 seconds later, the “Disconnected” message in the Play software will change to “Connecting” then “Connected” then finally, “Screen off” (20seconds after not putting it on your head)

It doesn’t connect:

You don’t see “disconnected” when you open Pimax Play?

  1. Uninstall Pimax Play
  2. Reboot
  3. Reinstall Pimax Play
  4. Turn on your Crystal, as above.

IF THAT DOESN’T WORK THEN YOU MAY NEED TO RESET THE WHOLE HMD

  1. Place it on your head, fully plugged into everything.
  2. While looking into the darkness (you’re now used to this), hold down the HMD power button for 30 seconds. It should finally reset, and a Pimax logo will come up on the screen, followed by a “dark screen” boot sequence. This will verify that your HMD isn’t dead… and that the screens actually work.

Then:

  1. Turn off your PC
  2. Remove the battery from the back of the HMD
  3. Remove both USB2 and USB3
  4. Turn PC back on
  5. Reinsert battery
  6. Connect USB2 first - that’s the shorter plug
  7. Finally connect USB3 straight into your PC’s motherboard - that’s the longer plug
  8. Start Pimax Play
  9. Place the HMD on the desk next to you, and hold down the power button and count to 6 or 7 seconds in your head.
  10. The blue LED on the battery will come on, you see light coming out of the lenses, the main HMD light will flash white 3 times, and then come on blue. About another 8-10 seconds later, “Disconnected” will change to “Connecting” then “Connected” then finally, “Screen off”

If you’re still having issues contact Tech Support and also look at your USB topology - maybe you’ve got to many device connected in the wrong way - see: Pimax Crystal coexisting with HOTAS/many-USB-devices : Pimax (reddit.com)

:reddit: Source r/pimax