Pimax 8kX blinking screens after repair

You said the headset came back after a repair? Imho the headset should have been fully tested prior to returning it to you.

The program management definitely seems off with the duplicates.

@calvinyau may have some ideas on this.


Based on your feedbacks and counsel will put all categories into the sidebar for ease of use. I will also put the Guide Repository category there and when I get a moment remove the current Docs plugin as they will be discontinuing that one in the near future for a much better one

1 Like

The “Games listed many times” fixed itself on a reboot.

“fresh install of windows!”: I only use this PC for 8Kx. Yes, that does seam like good advice. I should find the time to do that!

“You said the headset came back after a repair?” Yes, I was having the flashing screen problems and pimax and I agreed to send it back for a repair. The factory said
“The engineer flashed the firmware for you and re-tested it, and the screen problem you feedback has been solved.
We will ask our engineers to test it again tomorrow.” They only flashed the firmware (to an old version, with 72hz mabe 75hz) and said it was fixed!

I can confirm:
Works great for about 2 minutes, then:
In Pimax home, after about 2 minutes (when the 8Kx is warm) every refresh rate has flashing screens and or blank screens. Native 90hz, 75hz, 60hz, upscale 110hz

2 Likes

Doesn’t sound like they did much proper testing before shipping it back to you. :man_facepalming:

@calvinyau @JaapGrolleman

2 Likes

“Doesn’t sound like they did much proper testing before shipping it back to you.”
Yes it looks that way.
The problem is, I do not know at this time: It could be my PC, the cable, the usb power, some software.
When I got it back it worked fine for about 30 seconds, then both screens black.
I was asked to remove and reseat the display cable.

After flashing the firmware and installing Piplay https://dlappstore.pimax.com/release/play/PimaxPlaySetup_Release_toC_V1.30.01.01.05_202408301452.exe
There was improvements. The screen flashing and/or blank screen was much better and less often. But not right. So it really could be a firmware or software issue.

I have sent it back AGIAN. Good job I am in China, so sending it back is not such a big deal for me. Oh, National Day holiday in 2024 will be from October 1st to October 7th, totalling 7 days.
They will not look at it until the 8 October.

1 Like

I’m right here~ and a few support members are on shift. Could you please provide the ticket number?

3 Likes

I think there is somthing wrong with my 8Kx, whitch is why I sent it back.
Tickit number: 75648